CDS offers a number of IT managed services to assist companies
which find it necessary to outsource specific areas of their business. This transfer
of management responsibility is a strategic method for improved effective and efficient
operations. While our managed services customers maintain oversight of the systems
being managed, CDS dedicates the necessary human resources to ensure the highest
level of productivity and efficiency.
CDS currently provides managed services for:
Loyalty, Rewards, and Incentive Solutions and Management
CDS Group provides comprehensive, automated software to assist companies in managing,
tracking, and distributing incentive, rewards, and loyalty compensation.
Building better, closer, and more valuable relationships with Juice™
CDS' Juice™ is a comprehensive rewards program that can drive sales channel
marketing efforts. From the minutia of transaction processing to the bigger picture
of branding and building loyalty, Juice™ adds powerful energy to your sales
efforts.
Juice gives salespeople a single, authoritative, easily updated source for product
information. Customers can access specials, add-on products, and warranty information
that’s entirely personalized and available only to them. Claims are easily uploaded
in electronic form, faxed, or mailed by the individual salespeople. Claims are then
validated, and all salesperson issues are handled for a low per-transaction fee.
Not only does this take the burden off the customer, but it also provides the security
of an independent third-party audit for the rewards program.
ROI Analysis
Our proprietary ROI analysis will provide you with valuable, hard-number insight
into individual sales performance, geographic performance, product mix and sales
lifts. In addition, the survey and formalized feedback components capture true consumer
and salesperson insight. Juice can survey customers, collect customer information
for direct marketing efforts and capture salesperson feedback weighted by sales
performance. Best of all, this information can be used to create consumer panels
to test future marketing initiatives and product launches.
ACES™ Incentive Compansation Automation
As one of the largest, most powerful long-distance networks in the world, AT&T
has also become a leading provider of data, internet, and hosting services. Managing
the compensation for these various services is a complex undertaking.
Edge Process Development
CDS’ Edge Process development refers to the non-core, yet critical business processes
that enhance your organization’s competitive position in the marketplace. For years,
CDS has worked with clients successfully developing programs and solutions for non-core
“edge” processes, which save millions of dollars in labor expenses, supplies, capital
expenditures and external resources. The solutions are specifically developed according
to the individual client’s needs to ensure high impact results and an excellent
ROI.
Lancaster County Case Study
A New Media Solution Encourages A Wider, Involved Constituency
Lancaster County, PA, was in need of a solution which allowed its County Commissioners
to share and distribute information to a broader audience. In order to meet the
needs of its constituents, attract new audiences and get their "message" out to
community, the County wanted a new media solution that would encourage the public
to play a more active and involved role in the activities of County government.
CDS developed a cost effective comprehensive system that provides the County with
an easy to use solution for capturing both the audio and video content of the Commissioners’
public meetings for later viewing on the County’s Web site – increasing access of
valuable information to constituents and the community at large. As a result, constituents
unable to attend public meetings can simply click on a link and watch the meeting
video in its entirety.
The local press can also confirm information captured during the meeting. The videos
can also be archived for future reference. As a result, Lancaster County is recognized
as a leader in public dissemination of information by implementing this state-of-the
art new media solution.
MakeAMotion.NET
features: multiple cameras with automatic switching provide a tight focus on the
primary subjects. Automatic volume leveling ensures high quality audio capture.
IT Consulting and Support
A number of businesses find it more cost and time efficient to outsource a number
of their IT services to CDS Group, utilizing the expertise, experience and resources
of our 30 years in business. From operational analyses, to software implementation
and support, to network assessment and hardware recommendations, CDS can enhance
your in- house IT capabilities or provide the full scope of IT services necessary
to run your business.
Case study of KL Martzall
The principals at KL Martzall Consulting needed assistance establishing a professional
videoconferencing mechanism for client training/education. Utilizing CDS’ resources,
technologies, and facilities, KL Martzall trainers now provide comprehensive, online
webinars to team members at one of the nation’s largest retail food chains. In addition
to being a highly effective training tool, these webinars have reduced training
and travel expenses significantly.
Training & Assessment
This service is based on educational need, certification, and ongoing, continuing
education. CDS takes current certified course content and develops an on-demand,
web based delivery method which assesses current skills, trains in the areas of
deficiency, then reassesses for certification of completion with 100% mastery.
CDS is currently working with a Master HVAC, Refrigeration, Gas and Electrical Professional,
to develop a web based program for electrical, HVAC, and plumbing certification.
HelpDesk Support and Software Maintenance
CDS maintains and supports a number of software solutions developed and tailored
throughout its 30 years in business. Our HelpDesk operates 24/7, 365 days a year
to support all users.