Microsoft Dynamics NAV allows specialty retailers to streamline customer interface and back-office operations by tightly integrating the two. This integrated, easy-to-use business solution helps your people deliver exceptional customer service, lower inventory costs, improve margins, and increase revenues. Delivered through a global network of channel partners, this flexible system integrates seamlessly with the 2007 Microsoft Office system to speed user adoption and improve processes across an entire business.

Customer Account Management

• Keep transaction details for cross-selling opportunities and warranty information.
• Easily collect customer information at POS.
• Market to the highest margin segments.
• Handle staff discounts, repeat sales, and new services sold.

Inventory Control

• Reduce inventory levels with automatic ordering.

Pricing

• Centrally manage pricing.
• Introduce differential pricing.

Planning and Forecasting

• Create planograms for each store layout to speed restocking.
• Adjust products sold according to what customers buy.
• Accurately predict reordering quantities.

Customer Service

• Check prices and stock instantly with hand-held scanners.
• Prompt associates to offer alternatives if an item is out of stock.
• Offer related products to increase the total sale.

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